At Yarn Promo, we are dedicated to delivering exceptional products and services tailored to our customers’ specific needs. As an Australian-based company, we adhere to the consumer policies outlined by the Australian Consumer Law. Please carefully review our refund policy below to understand how we handle refund requests:

Refunds after Production:
Once production has taken place and the products have been customized for the end user, we regret that we are unable to provide refunds, unless under exceptional circumstances. Exceptions may include:

Late Delivery:
If the goods are delivered after our guaranteed timeframe, rendering them unusable due to the delay.

Cancellations:
If a cancellation request is made before production has commenced, we will be happy to process a refund. However, please note that certain charges may still be non-refundable, such as artwork time or any expenses incurred up to that point.

Customer Satisfaction:
Ensuring customer satisfaction is our utmost priority. Should any issues arise, we will work closely with the customer to find an appropriate solution. This may involve offering discounts, credits, or negotiating alternative arrangements to ensure the customer’s ultimate satisfaction.

It is important to note that our refund policy aligns with Australian consumer laws, and we remain committed to upholding these standards. We highly value our customers and the trust they place in our products and services.

If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and provide further clarification as needed.

Thank you for choosing Yarn Promo. We appreciate your understanding and cooperation.